Support

Frequently Asked Questions

Frequently Asked Questions

What products does Thincashmere.com offer?

Thincashmere.com offers a curated range of comfort and luxury items, including Mattresses, Luxury Mattresses, Bedding, Blankets & Quilts, Throws, Clothing and Accessories, Loungewear, Bath Robes, Accessories, Pillow Covers & Shams, Pillow Cover, Scarves, Pillowcases, Duvets, and Apparel.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping availability and rates vary by destination. Please enter your address at checkout to view options and estimated delivery times.

How long does shipping take?

Typical delivery times range from 3–7 business days for domestic orders and 7–14 business days for international orders, depending on the destination and shipping method chosen at checkout.

What is your return policy?

We offer a hassle-free return policy within 30 days of delivery on eligible items. Items must be unused, in original packaging, and with proof of purchase. Some exclusions may apply to bedding and personalized items.

How can I care for my luxurious bedding and throws?

Care instructions vary by item. We provide detailed care labels with each product. In general, most bedding and throws should be machine washed on a gentle cycle with cold water and air dried or tumble dried on low heat. Always check the care tag first.

Are your mattresses made with natural or hypoallergenic materials?

Our mattresses use a combination of high-quality materials designed for comfort and support. Specific material details, including any natural or hypoallergenic components, are listed on each product page.

Do you offer accessories for furnishing and decorating?

Yes, we offer a range of accessories to complement your purchases, including pillow covers & shams, pillowcases, scarves, throws, and other decorative items.

What sizes do your mattresses and bedding come in?

Mattresses and bedding are available in multiple sizes (e.g., Twin, Full/Double, Queen, King, Cal King). Availability may vary by product. Please refer to the size options on each product page.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased and sent by email. Gift cards are redeemable online for eligible products.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email. You can also view order status in your Thincashmere account.

What payment methods are accepted?

We accept major credit cards, debit cards, and PayPal. Some regions may have additional payment options at checkout.

Do you offer customization or personalized options?

We offer select customization options on certain items. Please check the product page for available personalization services, pricing, and lead times.

How do I care for my scarves and apparel?

Care instructions vary by material. Check the care label on each item. In general, delicate fabrics may require hand washing or dry cleaning, while other textiles can be machine washed on a gentle cycle.

What is the warranty on your mattresses and bedding?

Many of our core mattresses and select bedding items include a manufacturer warranty. Warranty terms vary by product. Please review the warranty information on the product page or contact our support team for details.

How can I contact Thincashmere.com for support?

You can reach our support team via the contact form on our website, email, or phone during business hours. We aim to respond within one business day.

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